Although the Hisense U8G from last year is a fantastic TV, the most recent update it received on top of Android TV has been generating audio cutoff problems. Thankfully, a fix is on the way.
A high-end ULED TV built on the Android TV platform is the Hisense U8G.
The TV is renowned for its excellent picture quality and broad console compatibility. In our evaluation from the prior year, we also appreciated its superb compatibility with Android TV and the clear, vivid picture, all for a very reasonable price.
But in recent weeks, some Hisense U8G customers have experienced problems with audio cuts. This seems to happen about once per hour or so, lasting typically between 10 and 30 seconds. Although we’ve heard reports that date back as long as a month or two, our own U8G test device has only been experiencing these problems for around two weeks at this point.
Hisense is fortunately on the case.
The most recent firmware update for the Hisense U8G, version QTG3.200902.001, is known to cause audio cuts.
Users who have an audio configuration that includes a soundbar or other audio device connected using HDMI ARC tend to experience this problem.
To address this problem, Hisense is currently providing some owners who contact customer support with a beta version of a future upgrade, which they will soon begin testing.
A temporary solution for the issue is to change the Hisense U8audio G’s output setting from Auto to Dolby Digital, which reportedly fixes audio cuts. With this, some users have had success.
The following statement was given by Hisense to 9to5Google.
This issue is occasionally caused by a recent software update and the use of a soundbar over HDMI, and we are working fast to fix it with another update.
Additionally, we advise manually changing Auto’s audio output to Dolby Digital. This ought to stop the audio from cutting out.
We place a high value on quality and performance, which is why the 2022 ULED line-up will come with a 2-year warranty.
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