Google had to make improvements to Speaker Groups back in January as a result of the US ITC decision in favor of Sonos. Now that Sonos has caused yet another hiccup, some Pixel phones in the US and Canada are unable to set up Google Home devices.
A tiny percentage of people using Pixel phones in the US and Canada might not be able to set up devices at this time, the company stated in an Heads Up: Device Activation blog posted to the Google Nest Community this afternoon.
When attempting to set up a piece of hardware that hasn’t been connected to Wi-Fi for a while, affected Pixel users in those two nations will receive a Device has to be activated before setup notice (or ever).
The root of the problem can be outdated firmware. Devices that are brand new and have never been opened, as well as those that have been used in the past but haven’t been for a long, are examples. It doesn’t seem like too many individuals should be affected if that’s the case.
Although the precise list of impacted goods is not provided, Chromecasts, Google Home, and Nest smart displays and speakers are likely included.
Users can activate using the on-screen prompts or remote on Android and Google TV devices, which are not affected. In the meanwhile, people living outside of North America can use the Device Utility app.
Customers in those two nations are advised to get in touch with customer service. Google said in a statement that possible remedies might include shipping replacement devices or giving Google Store credit.
A few Pixel customers who used the Device Utility App to configure a speaker or display for the first time would momentarily be impacted by this choice. To minimize interference, we shall cooperate with them. Our support staff are available to help them with any problems they encounter, and if necessary, we will send new devices or provide a Google store credit. We have put a lot of effort into making sure that our shared customers have a good experience over the years, so we are sad that Sonos continues to manipulate the legal system in a way that consciously causes problems for these people.